Service Delivery Manager Coe Okta M - F H/F

Les missions du poste

Avec ses 96 000 collaborateurs, ses clients, ses partenaires et ses parties prenantes, le Groupe ENGIE s'engage chaque jour pour accélérer la transition vers un monde neutre en carbone, grâce à des solutions plus sobres en énergie et plus respectueuses de l'environnement.
GBS IT is at the heart of the energy transformation, bringing expertise and innovative IT solutions to all Business Units of the ENGIE Group. By joining us, you will experience the agility and kindness of a human-sized company, coupled with the strength and scope of a large group. You will contribute to our challenges with boldness, commitment, and excellence, as a :

Service Delivery Manager COE OKTA (M/F)

Position based in La Défense - 92

Within the Network & Cybersecurity (NCS) division, the Identity & Access department manages services and solutions to manage identities and accounts for the ENGIE Group.

The OKTA COE oversees the development and operations of OKTA platforms (B2E and B2B) for the group's and entities' IT departments. IT also provides technical support to entities managing their own B2B or B2C platform.

JOB DESCRIPTION :

MAIN ACTIVITIES

The Service Delivery Manager provides functional and managerial authority over the operational teams made up of ENGIE employees and service providers. He/She reports to the Head of the Identity & Access department.
- Accountable for all RUN activities of OKTA platforms under COE management.
- Define & control RUN SLA (from GBS IT)
- Define RUN budget & charging model, challenge & control costs
- Monitor SLA with external partners
- Ensure industrialization & automation, especially thanks to innovation (DEVOPS, Agile, AI)
- Monitor users satisfaction & define associated action plan
- Ensure compliance with ENGIE Rules (internal control, cybersecurity, DRP, Data privacy) in coordination with the Infrastructure & tech lead
- Manage the contracts of service providers, in interaction with the Vendor Management Office
- Drive special RUN projects (retrofits, upgrades, business reorganizations)
- Secure transition to RUN for each roll out
- Accountable for Release Management (schedule releases, environment usage, release lifecycle)

TECHNICAL SKILLS

General knowledge
- Identity management infrastructures
- ITIL and CobIT (Service Strategy, Service Design, Service Catalog Management)
- Economic modeling, costing / pricing / billing
- Operational monitoring of services

SOFT SKILLS
- Senior position
- Ability to lead in matrixial organizations
- Fluent English (oral/written)
- Leadership
- Experience of working in project management mode
- Rigorous, able to find the right balance between industrialization & day-to-day requirements
- The ability to work independently and as part of a multi-disciplinary team is essential
- Team spirit

LANGUAGES
- French (read/spoken/written)
- English (read/spoken/written)
- Optional : Spanish