Descriptif de l'entité et de l'activité
Nos équipes Digital & IT exploitent la puissance des dernières avancées technologiques et l’histoire d'excellence industrielle d’Air Liquide pour favoriser l'innovation et permettre aux talents de s'épanouir.
Quelle sera votre contribution et comment vous épanouir dans ce poste ?
Alizent, a subsidiary of Air Liquide, has more than 250 employees based in Paris, Madrid, Leeds, Montreal, Houston, Singapour, Jakarta and Kuala Lumpur. Its end-to-end approach includes the design, hosting,implementation and maintenance of Industrial IT solutions to improve the performance of their customers through 3 main axes : Monitoring & Control ; Availability & Reliability and Optimization relying on 2 main expertises : IoT and Data analytics. Thanks to our strong capacity for innovation, our international organization (projects, teams, locations) combined with our deep know-how of data and skilled proficiency in industrial processes, Alizent is today a leading player in industrial computing.
Join us to be a key part of the digitization of international companies in various industrial sectors.
Technological environment: positioning in highly innovative fields: RFID tags and barcode, on-board IT, centralized information systems in cloud, web or client / server architecture, telemetry on local units, IOT. The position offers extremely strong learning content and a variety of technologies used.
Reporting to the BSC Manager, ALIZENT is currently seeking a proactive and inventive application and systems IT support specialist (Level 2) of manufacturing execution applications, especially those related to logistics, planning and monitoring. The candidate might be asked to participate in different phases of enhancement projects related to these systems.
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Provide level 2 support at the customer service for off-the-shelf solutions or applications developed by project teams.
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Assist functionally and technically users with contractual commitments of the use of solutions
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Set up and monitor key activities of the solution within its ecosystem.
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Carry out, implement and monitor action plans aimed at continuous improvement of the service (reduction of incidents, implementation of procedures, relay etc ...)
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Ensure the review of tickets within the entity and monitor the availability rate of solutions / domain,
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Update incidents and communicate timely to the customer about progress,
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Examine the cause of incidents and establish a diagnosis
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Provide a temporary solution when a permanent solution is not possible
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Assist colleagues in their tasks
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Other tasks related to application support
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Identify possible solutions
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Escalate, in a timely manner, the more complex issues to L3 support.
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Propose solutions to increase the reliability and quality of the applications as well as to reduce operating and on call costs while ensuring an adequate level of security
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Participate actively in the updating of application’s documentation linked to support activities
Etes-vous LA personne faite pour ce poste ?
The candidate must possess the following:
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University degree or college diploma (3 years after high school)
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First experience in information technology or computer science.
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First experience in the field of information systems, including application/system support
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Good knowledge of the Windows platforms:
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Windows Server, 2012, 2016
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Windows 7, 8 and 10
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Customer service orientation and good communications skills.
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Capacity and sense of leadership and ability to work in a team.
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Good analytical skills to make business and functional analysis.
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English mandatory
Having the following would be great asset:
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Knowledge on Windows server’s management.
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Basic knowledge on network architecture
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Knowledge of SQL Server database systems.
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Knowledge and expertise on Pi OSISoft or any Historian tool.
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Familiar with scripting languages (PowerShell, PL/SQL and TSQL).
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Experience with the Google tools will be a plus (Gmail, Drive, Docs, Sheets, Google+)
Nos différences font notre performance
Chez Air Liquide, nous nous engageons à créer un environnement de travail collaboratif et inclusif qui reflète la diversité de nos collaborateurs, de nos clients, des patients et de nos parties prenantes ainsi que des cultures à travers le monde.
Nous accueillons et considérons les candidatures de tous les candidats qualifiés, quel que soit leur parcours. Nous sommes convaincus qu'une organisation diversifiée permet à nos collaborateurs de révéler leur talent, à la fois individuellement et collectivement, et qu'elle contribue à renforcer notre capacité d'innovation en faisant vivre nos fondamentaux, en agissant pour le succès/la réussite du Groupe et en créant un environnement engageant, dans un monde en mutation.